How long does it take to process my order? It can take up 14-17 business days to process your order, depending on our inventory. Please call to check with us for earlier shipping at (712) 202-2357 or leave instructions on the special requests during checkout.
How do you package the meat to make sure it stays fresh?
All meat is freshly cut and vacuum sealed to lock in freshness. When it is shipped, our products are sent in a cooler lined with styrofoam and ice packs. Our products are shipped by UPS 2nd Day Air, however you may contact us to make other arrangements.... Please keep the product refrigerated upon arrival or frozen for later use. Product is shipped frozen and will arrive frozen or partially thawed.
What if I am not home when my order arrives? We will attempt to ship our products when it would be convenient for you to be home. If you are not home when the shipment arrives, the delivery service will leave the shipment at your doorstep.
Please check your order confirmation for scheduled delivery date.
What if there is a problem with my order?
If you have any problem with your order (Product condition, damaged package, no delivery...etc.), Check your order confirmation for scheduled delivery date. Please call or e-mail us with your order number. We will do whatever it takes to make your order right.
Please do not return any order without specific instructions from our customer service department. Please contact by phone or e-mail.